The phone problems specific to hotel & lodgings
- Night staff get woken up for trivial questions (WiFi, breakfast time, taxi).
- International guests can't reach the desk in their language.
- Direct booking calls go unanswered when staff are checking in a group.
- Expensive OTA commissions because direct phone bookings are missed.
What IT Habit does for hotel & lodgings
24/7 multilingual front desk
Always available, in 33+ languages. A Korean guest calling from the airport gets answered in Korean.
Direct booking capture
Checks room availability in your PMS, books direct (no OTA commission), takes payment details securely.
Concierge knowledge base
Answers about WiFi password, breakfast hours, parking, late check-out, nearby restaurants, transport — all from your dashboard knowledge base.
Wake-up calls and service requests
Schedule wake-up calls, request additional towels, book the spa — all captured and routed to the right team.
Smart escalation
Complaints, emergencies, or VIP recognition trigger immediate human transfer with full context.
PMS integration
Direct integration with major hotel PMS (Mews, Cloudbeds, Opera) on Premium and VIP plans.
Integrations
IT Habit connects natively with the tools hotel & lodgings already use:
- Mews
- Cloudbeds
- Opera
- Booking.com
- Google Calendar
Custom integrations are available on the VIP plan via REST API.
Typical ROI
A 40-room boutique hotel saves an average of 2 FTE on night/weekend coverage (~€60,000/year) and recovers 5–10 direct bookings per week previously lost to OTAs (saving 15–18% commission, ~€2,000–€5,000/month).
Frequently asked questions
Can the AI take credit card details for a booking?
Yes, securely. The agent collects card details via a PCI-compliant provider and the data never touches our servers.
Will it integrate with our existing PMS?
Direct integrations with Mews, Cloudbeds and Opera are available on Premium and VIP. For other PMS, we sync via Google Calendar or custom API.
What happens during a fire alarm or emergency?
Staff can put the agent in 'emergency mode' from the dashboard, which immediately answers all calls with safety instructions and routes urgent calls directly to staff.
Other industries we serve
✂️ Beauty Salon & Hair
Salons live and die on bookings. When a client calls during a haircut and nobody picks up, that booking goes to the salo…
🏥 Medical Practice & Healthcare
Patients calling a medical practice need to feel heard — fast. IT Habit is an AI voice receptionist designed for doctors…
🍽️ Restaurant & Hospitality
Service hours are the worst time to answer the phone — but service hours are also when most people call to book a table.…
🏠 Real Estate Agency
Real estate runs on lead speed: the agent who answers first usually wins the listing. IT Habit answers every property in…
⚖️ Law Firm & Accounting
A first call from a prospective client is a one-time chance to win the engagement — and most calls happen during meeting…
🔧 Auto Garage & Mechanics
Mechanics work with their hands in engines, not phones. Customers call at all hours about quotes, drop-off times, and 'i…
Ready to see IT Habit for your hotel & lodging?
Book a 30-minute demo. We will set up a live test agent for your business so you can hear it answer in real time. Setup in 48 hours, from €149/month.
Request a free demo