Is it really an AI or a real person?
It is a genuine AI voice agent based on the latest large language models and voice synthesis. The voice sounds natural and professional — most callers do not realise it is AI unless told. For full transparency, you can configure the agent to introduce itself as an AI at the start of every call (recommended in some jurisdictions).
What languages does IT Habit support?
IT Habit supports 33+ languages including French, English, Spanish, German, Italian, Arabic, Portuguese, Mandarin, Japanese, Dutch, Russian, Turkish, Polish, Hindi, Korean, Vietnamese, Thai, Hebrew, Greek, Czech, Hungarian, Romanian, Swedish, Danish, Finnish, Norwegian, Indonesian, Malay. Auto-detection means the agent adapts to the caller from the very first sentence and can switch mid-call.
How long does setup take?
Most businesses are live within 48 hours from the discovery call. Setup includes: voice selection, script customisation, knowledge base loading, calendar integration, and number forwarding. Your time investment is approximately 2 hours total (discovery + test calls + dashboard onboarding).
Does IT Habit connect to my existing calendar?
Yes. We integrate natively with Google Calendar, Calendly, Doctolib, Microsoft Outlook, and most calendar tools via API. Availability is checked in real time during the call, preventing double-bookings. New bookings appear instantly in your existing calendar.
Is client data secure?
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). IT Habit is GDPR/RGPD compliant. Data is stored exclusively on EU-based servers (France, Germany, Ireland). Client data is never used to train AI models. A Data Processing Agreement (DPA) is available on request. For healthcare clients requiring HDS (Hébergement de Données de Santé), contact us about the enterprise tier.
Can I customise the voice and personality?
Yes — extensively. Choose from 8 industry presets (beauty, healthcare, legal, restaurant, hotel, real estate, automotive, e-commerce) or fully customise. Adjustable: voice (male/female, age, accent), tone (professional/warm/casual), greeting and closing scripts, hold messages, brand-specific phrases. On VIP, we can clone your existing receptionist's voice with their consent.
What happens if the AI cannot answer a question?
The agent automatically detects situations requiring a human: complaints, emergencies, explicit transfer requests, out-of-policy requests. It then either transfers the call live (if you have a phone line set up) or creates an escalation ticket with full context. The owner receives an SMS alert with the reason and caller number, so a human can call back within minutes.
How does plan overage work?
Beyond the minutes and SMS included in your plan, you are billed at €0.49/min and €0.29/SMS. You receive a transparent SMS notification when you reach 80% of your plan and again before any additional billing. No surprise charges.
Can I cancel anytime?
Yes. Plans are month-to-month. Cancel from the dashboard at any time. The 14-day trial is fully cancellable with no charges. After the trial, monthly billing continues until you cancel — pro rata refund on the unused portion of the month.
Will my customers know they are talking to AI?
It depends on what you configure. The default is a professional greeting that doesn't explicitly state 'I am an AI'. You can switch on AI disclosure at the start of every call (recommended in California, Quebec, and some EU jurisdictions). Most customers report they only realise after the call — and find the experience smoother than dealing with voicemail or hold music.
Can the AI handle emotional or upset callers?
The agent recognises negative sentiment cues (raised voice, complaint keywords, repeated frustration) and responds with empathetic language. For high-emotion situations (genuine complaints, emergencies, distressed callers), it immediately offers to transfer to a human and SMS-alerts the owner with full context.
How does it handle background noise on the caller's side?
The agent uses noise suppression and is robust to typical phone noise (traffic, wind, restaurants, baby crying). For very poor connections, it asks the caller to repeat or offers a callback.
Does it work with my phone number?
Yes. You forward your existing business phone number to the IT Habit number we provide. This works with any VoIP (Twilio, Vonage, OVH, Orange Business) and with most landlines via your operator's call forwarding service. Your number stays the same — only the destination changes.
Can I see what the AI is saying in real time?
Yes. The dashboard shows live call transcripts as they happen, plus an AI-generated summary at the end of each call. You can listen to the recording, review the transcript, and intervene mid-call if you ever need to (Premium and VIP).
Do you offer a free trial?
Yes — a 14-day free trial with no credit card required upfront. Full access to all features of your chosen plan during the trial. Cancel anytime during the trial with no charges.
Bottom line
Most questions get answered above. For anything specific to your business, book a 30-minute demo — we will set up a test agent with your data so you can call it live.
Ready to never miss another call?
Try IT Habit free for 14 days. No credit card required. Most businesses are live within 48 hours.
Request a free demo