AI voice agent
Natural-sounding voice with realistic intonation and timing. 8 industry-specific personality presets (beauty, healthcare, legal, restaurant, hotel, real estate, automotive, e-commerce) or fully custom voice and tone. Configurable greeting, closing, hold messages, and brand-specific phrases. The voice can be male or female, professional or warm, formal or casual.
Real-time appointment booking
The agent checks availability live during the call. Books, cancels, and reschedules in a single conversation. Respects multi-resource scheduling (per stylist, per practitioner, per bay). Handles service-aware durations. Prevents double-bookings. Confirms by SMS the moment the call ends.
Automatic SMS
Appointment confirmation sent immediately after booking. 24-hour reminder before the appointment (drastically reduces no-shows). Conversation summary sent to the client on request. Real-time SMS alert to the owner for every escalation, with caller number and reason.
Smart escalation
Detects situations that require a human: complaints (negative sentiment, raised voice), emergencies (medical, safety), explicit transfer requests ('I want to speak to the owner'), out-of-policy requests, and high-value opportunities (you can configure VIP recognition). Either transfers the call live or creates an escalation ticket with full context.
33+ languages
French, English, Spanish, German, Italian, Arabic, Portuguese, Mandarin, Japanese, Dutch, Russian, Turkish, Polish, Hindi, Korean, Vietnamese, Thai, Hebrew, Greek, Czech, Hungarian, Romanian, Swedish, Danish, Finnish, Norwegian, Indonesian, Malay, and more. Auto-detection from the first sentence. Switches mid-call if needed.
Live dashboard
Real-time view of all calls, appointments, and escalations. Full call transcripts and AI-generated summaries. Client files with complete interaction history. Monthly calendar view of upcoming appointments. Trend charts and KPIs (call volume, resolution rate, escalation rate, average call duration). Multi-user access with role-based permissions. Mobile-responsive (works on tablet and phone).
Live knowledge base
You manage services, prices, opening hours, contact info, appointment policies, payment methods, and FAQ from the dashboard. The agent reads from this knowledge base in real time during every call. Updates apply within seconds — no retraining required.
Integrations
Calendar: Google Calendar, Calendly, Doctolib, Microsoft Outlook. CRM: HubSpot, Salesforce, Pipedrive, Clio (legal), Pennylane (accounting). Hospitality: Mews, Cloudbeds, Opera. Beauty: Treatwell, Booksy, Planity. Restaurant: OpenTable, TheFork, SevenRooms. E-commerce: Shopify, WooCommerce. Payment: Stripe (secure card capture). Communication: Slack, email, SMS gateway. Custom: any system with a REST API on the VIP plan.
Security & compliance
GDPR / RGPD compliant. EU-only data hosting (servers in France, Germany, Ireland — no US transfers). Encryption in transit (TLS 1.3) and at rest (AES-256). Data Processing Agreement (DPA) available on request. Client data never used to train AI models — guaranteed in writing. Role-based access control. Audit logs.
Bottom line
Compared to traditional answering services or hiring a receptionist, IT Habit covers the same surface area at 5–10% of the cost, with full multilingual coverage and 24/7 availability.
Ready to never miss another call?
Try IT Habit free for 14 days. No credit card required. Most businesses are live within 48 hours.
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