Step 1 — Discovery call (Day 1, 30 minutes)
You book a 30-minute discovery call. We learn your business: services offered, prices, opening hours, calendar tool, escalation rules, and the tone you want for the agent. We listen to a few of your existing calls if you have recordings. You walk away with a clear plan and a launch date.
Step 2 — Configuration (Day 1–2, by us)
Our team configures the agent: voice selection (8 industry presets or fully custom), greeting and closing scripts, knowledge base (services, prices, hours, FAQ), calendar integration (Google Calendar, Calendly, Doctolib, or your PMS), and escalation rules (when to transfer to a human, who to alert by SMS).
Step 3 — Test calls (Day 2)
You make several test calls in different scenarios: simple booking, language switch, complex request, escalation. We tweak the agent live until you are happy with every interaction. This is also when we onboard you onto the dashboard.
Step 4 — Number forwarding (Day 2)
You forward your business phone number to the IT Habit number we provide. Most VoIP providers (Twilio, Vonage, OVH, Orange Business, BT) support this in one click via their dashboard. For traditional landlines, your operator can usually set this up in 10 minutes by phone.
Step 5 — Live (Day 2 or 3)
The agent starts answering calls. You watch the first day of calls in real time on the dashboard. Most clients tell us the first day already pays for the setup — recovered missed calls, faster bookings, fewer interruptions for the team.
What happens during a call
A caller dials your number → forwarded to IT Habit → AI answers within one second with your custom greeting → understands the request in any of 33+ languages → checks your calendar / knowledge base in real time → books the appointment, answers the question, or escalates if needed → confirms by SMS → logs everything in the dashboard. All of this happens in under 60 seconds for most calls.
Updating the agent
You manage your services, prices, hours, and FAQ from the dashboard. Changes are live within seconds — no retraining, no downtime. You can also pause the agent (vacation mode), change escalation rules, or upload new knowledge base content at any time.
Bottom line
The end-to-end timeline from booking the discovery call to your first answered customer call is typically 48 hours. The total time you have to invest is around 2 hours: the discovery call, the test calls, and a quick walkthrough of the dashboard.
Ready to never miss another call?
Try IT Habit free for 14 days. No credit card required. Most businesses are live within 48 hours.
Request a free demo